Solutions in this page and other pages of South-PC website is only for those who would like to perform repairs at their own risk. We do not take any responsibility if these suggestions cause harms to your computers and Data.

Windows FAQ

Windows 10 Related

Windows 10 update fails with error code 0x80004005. Most update failures should resolve after restarting and checking for update again. if not please follow these methods:

Method 1: Using built-in Microsoft Update Troubleshooter

Press "Windows Key" and type "troubleshoot" in the search area

Select "View All" from the left panel, at the end of list, run "Windows Update"

Click on "Advance", check "Apply repairs automatically" and select "Run as administrator"

When it is done, click on "Close" and restart your computer.

Check for update by clicking on "Windows" logo, "Settings", "Update & Security" and check for update.

Method 2: Renaming windows update folders

Press "Windows Key" + X and click on "Command Prompt (Admin)"

In Command Prompt, type following command and press Entre after each line:

net stop wuauserv

net stop bits

net stop cryptsvc

ren %systemroot%System32Catroot2 Catroot2.old

ren %systemroot%SoftwareDistribution SoftwareDistribution.old

net start wuauserv

net start bits

net start cryptsvc

When it is done, close the "Command Prompt" window and restart your computer.

Check for update by clicking on "Windows" logo, "Settings", "Update & Security" and check for update.

Method 3: Installing independent Windows 10 upgraded version

Press "Windows Key" and type "Disk Clean-up" in the search area

A new windows pups up showing the "Disk Clean-up" wizard, select C: and click OK

Make sure "Windows upgrade files" is ticked

When the clean-up is finished, close the page and go to the following link: https://microsoft.com/en-us/software-download/windows10

Click on "Download Tools Now" and follow on screen instruction

Method 4: Fresh Windows 10 installation

If all above methods don't work, a fresh windows 10 installation is required

Do not forget to back-up your Data onto an external hard drive before performing the installation

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Email FAQ

Email Settings

To setup Gmail on Outlook, Windows Live Mail, Apple Mail, Windows Mail use the following settings: First open Gmail on your computer using the browser. Click the Sttings icon located in the top right of Gmail page. Click the "Forwarding and POP/IMAP" tab. Enable both IMAP and POP3 for your Gmail. Click "Save Changes" You also need to allow less secure apps to access your Gmail account by going to the following link after you are signed into your account: https://www.google.com/settings/security/lesssecureapps "Access for less secure apps" : Turn Off Gmail IMAP Settings (Recommended): User Name: your_email@gmail.com Password: your email login password Incoming Mail Server: imap.gmail.com Incoming Port: 993 Incoming SSL: Yes Outgoing Mail Server: smtp.gmail.com Outgoing Port: 465 (use 587 if TLS security is selected) Outgoing SSL: Yes Outgoing Authentication: Plain Gmail POP3 Settings: User Name: your_email@gmail.com Password: your email login password Incoming Mail Server: pop.gmail.com Incoming Port: 995 Incoming SSL: Yes Outgoing Mail Server: smtp.gmail.com Outgoing Port: 465 Outgoing SSL: Yes (use 587 if TLS security is selected) Outgoing Authentication: Plain
To setup BT email on Outlook, Windows Live Mail, Apple Mail, Windows Mail use the following settings: BT IMAP Settings (Recommended): User Name: @btinternet or @btopenworld.com Password: your email login password Incoming Mail Server: mail.btinternet.com Incoming Port: 993 Incoming SSL: Yes Outgoing Mail Server: mail.btinternet.com Outgoing Port: 465 Outgoing SSL: Yes Outgoing Authentication: Plain BT POP3 Settings: User Name: @btinternet or @btopenworld.com Password: your email login password Incoming Mail Server: mail.btinternet.com Incoming Port: 995 Incoming SSL: Yes Outgoing Mail Server: mail.btinternet.com Outgoing Port: 465 Outgoing SSL: Yes Outgoing Authentication: Plain
To setup TalkTalk email on Outlook, Windows Live Mail, Apple Mail, Windows Mail use the following settings: TalkTalk IMAP Settings (Recommended): User Name: your_email@talktalk.net Password: your email login password Incoming Mail Server: mail.talktalk.net Incoming Port: 993 Incoming SSL: Yes Outgoing Mail Server: smtp.talktalk.net Outgoing Port: 587 Outgoing SSL: Yes Outgoing Authentication: Yes TalkTalk POP3 Settings: User Name: your_email@talktalk.net Password: your email login password Incoming Mail Server: mail.talktalk.net Incoming Port: 995 Incoming SSL: Yes Outgoing Mail Server: smtp.talktalk.net Outgoing Port: 587 Outgoing SSL: Yes Outgoing Authentication: Yes
To setup Tiscali email on Outlook, Windows Live Mail, Apple Mail, Windows Mail use the following settings: Tiscali IMAP Settings (Recommended): User Name: your_email@tiscali.co.uk Password: your email login password Incoming Mail Server: mail.tiscali.co.uk Incoming Port: 993 Incoming SSL: Yes Outgoing Mail Server: smtp.tiscali.co.uk Outgoing Port: 587 Outgoing SSL: Yes Outgoing Authentication: Yes Tiscali POP3 Settings: User Name: your_email@tiscali.co.uk Password: your email login password Incoming Mail Server: pop.tiscali.co.uk Incoming Port: 995 Incoming SSL: Yes Outgoing Mail Server: smtp.tiscali.co.uk Outgoing Port: 587 Outgoing SSL: Yes Outgoing Authentication: Yes
To setup NTLWORLD email on Outlook, Windows Live Mail, Apple Mail, Windows Mail use the following settings: NTLWORLD IMAP Settings (Recommended): User Name: your_Email@ntlworld.com Password: your email login password Incoming Mail Server: imap.ntlworld.com Incoming Port: 465 Incoming SSL: Yes Outgoing Mail Server: smtp.ntlworld.com Outgoing Port: 993 Outgoing SSL: Yes Outgoing Authentication: Yes NTLWORLD POP3 Settings: User Name: your_Email@ntlworld.com Password: your email login password Incoming Mail Server: pop3.ntlworld.com Incoming Port: 465 Incoming SSL: Yes Outgoing Mail Server: smtp.ntlworld.com Outgoing Port: 995 Outgoing SSL: Yes Outgoing Authentication: Yes
To setup ONETEL email on Outlook, Windows Live Mail, Apple Mail, Windows Mail use the following settings: ONETEL IMAP Settings (Recommended): User Name: your_Email@onetel.com Password: your email login password Incoming Mail Server: mail.onetel.com Incoming Port: 143 Incoming SSL: No Outgoing Mail Server: smtp.onetel.com Outgoing Port: 25 Outgoing SSL: No Outgoing Authentication: No ONETEL POP3 Settings: User Name: your_Email@onetel.com Password: your email login password Incoming Mail Server: pop.onetel.com Incoming Port: 110 Incoming SSL: No Outgoing Mail Server: smtp.onetel.com Outgoing Port: 25 Outgoing SSL: No Outgoing Authentication: No

Security FAQ

Security and Family Safety

Often people use the term "Virus" for any suspicious behaviour on their computer. Here we explain some of terms used by professionals in easy way:

Malicious Software: any small software including viruses, Trojans, adware, keyloggers or other harmful software to damage or destroy user's data or stealing sensitive information from computers called Malicious Software.

Viruses and Worms: viruses require an active program or an infected operating system run and infect other software and documents but worms are stand-alone malicious software that can self-replicate and spread in networks, without any help.

Trojans: is a type of malware that is often disguised as legitimate software. It is used to hack into a computer by misleading users of its true intent. Users are typically tricked into loading and executing Trojans on their systems. Once activated, Trojans can enable cyber-criminals to spy on you, steal your sensitive data, and gain backdoor access to your system.

Keyloggers: a small software to record every keystroke made by users, especially in order to gain fraudulent access to passwords and other confidential information.

Adware:Adware is a software that displays unwanted ads when a user is online. It collects marketing data without the user's knowledge or redirects search requests to certain advertising websites.

Spams and Fishing: spam is a junk mail sent in mass to users. It can potentially be very dangerous if it is part of a larger phishing scam. Phishing scams are usually acting as legitimate companies or organizations in order to obtain sensitive information such as passwords and login credentials.

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Recently Yahoo and Gmail ask users if they wish to block less secure apps to secure their account.

By denying use of less secure app in Yahoo Mail and Gmail account, older mail software such as Outlook Express, Outlook Desktop, Windows Live Mail, Windows Mail and Apple Mail on Mac OS 10.9 or lower will not be able to communicate with Yahoo or Gmail. This means no more sending or receiving email!

This issue also affects older Smart Phones and Tablets.

To resolve the problem:

  • Download provided apps from Yahoo or Gmail and configure your email on new apps
  • Or
  • Login to your Yahoo Mail or Gmail, go to Account Security setting and select "Allow apps that use less secure sign in" for Yahoo Mail and select "Turn On" for "Less secure apps" for Gmail.
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South-PC is happy to add solutions to this page on request. Please do not hesitate to contact us by email if you have a query.